Can't setup my whoop because of server connection failed

Get Started & Setup
1

Hello here,

i’m pretty new and shortly i’ve purchased a peak abo.

like the topic here : Server Connection

my app failed to connect to the whoops servers.

Result is an error Page stating server seems to take a nap.

Status page says all green. Restarting app+ phone make no changes.

and I get each time per mail if it was me who try to connect to theaccount.

In the topic that I mentionned on top where no reaction to a solution and it’s old.

Then I create a topic.

Furthermore I’ve sent a request on the support team at support@whoop.com on the 28/06.

Still no reaction.

Could someone have look here and helps please?

Many thx in advance

PS: I’m based in germany

2

Today I tried to change my password with the app.

request works, I got a mail to initialize the pwd.

Tap en the link, filled the field for new pwd, and been asked to reenter the pwd but it blocked there.

not possible to fill the pwd field a 2nd time for confirmation… :angry:

I get no keyboard open

Screenshot_20260702-171940_WHOOP
Screenshot_20260702-171940_WHOOP1008×2244 102 KB

3

More than one week with the issue and null contact from support.

Is that really normal?

4

I get today a reply from the whoop support who told me that is deleted the account and could try to recreate one with the same address.

I’ve done it and it works now.

Issue closed.

Thx to the support