Can't complete the setup process - Pixel 9/Whoop 5

Get Started & Setup
1

Hi all, for some weird reason, i can’t check the ToS and privacy during the setup.

Updated to the most recent OS update, deleted the app and installed it again, and still getting stuck there. Every time I try to press and approve the ToS/Privacy, it just opens the full document.

Ideas?

2

Hey @yayac,

Sorry to hear you’re having connectivity issues. Here are some general troubleshooting options you should try before reaching out to support@whoop.com:

  1. For connectivity problems:

    • Force stop and restart the WHOOP app.

    • Clear previous Bluetooth connections to WHOOP devices.

    • Restart your phone.

    • Put your WHOOP device into pairing mode and reconnect via the app.

    • Ensure your phone software is up to date.

  2. For app performance issues (slow loading, crashes):

    • Close background apps.

    • Check your internet connection.

    • Disable Low Power Mode or Battery Saver on your phone.

    • Restart your device.

    • Reinstall the WHOOP app.

  3. For notification issues:

    • Check notification settings in the WHOOP app and phone settings.

    • Disable Do Not Disturb mode.

    • Restart your device.

  4. For sensor or device issues:

    • Reboot the WHOOP sensor.

    • Check for firmware updates in Device Settings and update if available.

  5. For battery pack issues:

    • Attach the battery pack and verify charging status via the app.

    • Double-tap the battery pack to check LED status.

    • Update battery pack firmware if applicable.