I have been a whoop member for 3 years now and haven’t had any problems. I’ve been on the whoop support page for 2 days now trying to get my device into pairing mode and I just cannot get it. My device is charged, I wait for the green LED sensor to turn off, and I tap it aggressively… sometimes more aggressive than needed. Anyway, whenever I tap it the light on the side always displays as green and not a single time has it gone blue for “pairing mode” please help me I do not want to cancel my subscription if I don’t have to! I may not see messages on here so please text or leave me a voice mail with support, thank you guys so much! 484-250-0945
same issue here and I have no idea what to do, tried all the options
Happened to me as well and I got no support except AI-generated instructions that I could find on the web. I followed every instruction (3-4 times) to try to pair and nothing worked. I ended up having to buy a new sensor. I thought the sensor was warranted, but apparently not.
Here because I’ve got the same problem with 5.0. Also followed the steps several times to no avail. I’ve raised a ticket but not holding my breath.
Same problem here 
did you solve it?
I had the same problem and found that if I continued to double tap (quite aggressively) after i had a green light it would eventually turn into a flashing blue pairing light - albeit not for very long, but long enough to pair with my iPhone.
Good luck.
Did this ever get resolved? I’m having the same problem but getting AI and bad customer service. It’s causing me stress and unnecessary time waste.
After yesterday’s update I have the same problem