I’m writing this because I honestly expected much better from WHOOP, and I’m now completely deflated by the experience.
I trusted the product enough to buy three memberships at once — two devices on the One (basic) family plan for my wife and son, and a Peak plan for myself. At no point during checkout was I warned that buying a One family plan and a Peak plan under the same email address could cause conflicts.
The family devices arrived first. I quickly learned that I couldn’t simply give them to my wife and son to create their own profiles. I was told by WHOOP support that I had to log in with my email address on one of the family devices and set things up on their behalf. I followed those instructions exactly.
When my Peak device arrived the next day and I tried to install it, I discovered that my email address had now been paired with my wife’s profile.
The result:
My wife’s profile (height, weight, etc.) is now linked to both her device and my device
Any change made on one device changes it on the other
I cannot create or recover my own profile for my Peak device without breaking her setup
What really underlines how broken this has become is that even my WHOOP Community forum profile is now showing under my wife’s name, despite this being my email address and account.
What’s been most disappointing is support. Responses have been very slow and largely copy-pasted from support articles, even after I explained this exact situation twice. The replies haven’t actually engaged with the problem or proposed a real fix.
I had a lot of trust in WHOOP. Buying three plans was a vote of confidence. Right now, instead of being excited to use the product with my family, I feel stuck with a broken setup and no clear resolution.
I’m posting here because I’m hoping someone from WHOOP can properly review this account-level issue and help untangle the profiles correctly.
Thanks — I really want this to work.
PAYAM ( Not Sarira)