Hi everyone,
I’m having trouble reconnecting my WHOOP strap via Bluetooth. It got disconnected and now I can’t get it to pair again — the blue LED doesn’t appear, even after trying all the recommended steps from support (charging, tapping to enter manual pairing mode, etc.).
Has anyone experienced a similar issue? I’d really appreciate any tips or help.
Thanks in advance!
Same problem. Any solutions?
Hey there @AndriiTennis + @Bmanse, I apologize you’ve encountered this issue. For the promptest support, can you please reach out to us at support@whoop.com? Someone will assist you one-on-one and get you back up and running as quickly as possible.
Best,
Ev
I’m sorry to hear your WHOOP isn’t pairing—let’s get you re-connected. Please try the full reset and re-pair sequence below (a few of these steps go beyond what you’ve already tried):
Remove any old Bluetooth bond
• Open iPhone Settings › Bluetooth.
• Tap the ⓘ next to “WHOOP” and choose Forget This Device (confirm).
• Swipe up on your iPhone’s app switcher to force-close the WHOOP app.
Power-cycle Bluetooth
• Toggle Bluetooth OFF in Settings, wait 10 seconds, then toggle it back ON.
• Restart your iPhone.
Put your WHOOP into pairing mode
• Take the sensor off your wrist and wait until the green LEDs underneath turn off.
• Hold the sensor by its sides so you’re not touching the bottom LEDs.
• Firmly tap the top of the sensor with two fingers until you see only flashing blue LEDs (blue + white means keep tapping until it’s blue only).
Re-pair through the WHOOP app (not the iPhone settings)
• Open the WHOOP app › tap the strap/battery icon (top right) › Advanced › Pair a Device › Strap.
• Select your WHOOP ID when it appears and follow the on-screen prompts.
Final checks if the strap still won’t appear
• In Device Settings › Advanced, tap Reboot Device (with the strap nearby).
• Make sure Low Power Mode is OFF on your iPhone (Settings › Battery).
• Confirm the strap isn’t still paired to another phone or tablet nearby.
I cannot get a blue light no matter what. It is so frustrating. I just got a new iphone 17 today.
Hi @roxieb27 , thanks for reaching out and sorry to hear you’re experiencing this issue! I can appreciate that you’ve already done the troubleshooting above. Please reach out to us at support@whoop.com and someone will be able to further assist you 
Same issue…won’t show blue light to reconnect to app. Frustrating. I’ve been emailing with WHOOP tech support (AI generated) and done all recommended actions. Nothing working.
I have the same problem.
I contacted support case: 05977538, but I only receive AI-generated responses. I followed all the steps they suggested, but the device still won’t connect. It’s been over 40 hours already.
Did this get resolved for anyone? If so, how?
hi, i have the same issue and it is frustrating. case 06398439 created via support, but it is not getting anywhere. Anyone who managed to get this pairing issue resolved?