Dear WHOOP Support Team,
I am experiencing an issue with my WHOOP device. It refuses to connect via Bluetooth, even after trying multiple troubleshooting steps.
To resolve the problem, I have:
- Restarted my phone.
- Turned Bluetooth off and on.
- Reinstalled the WHOOP app.
- Tried pairing the device with a completely different phone.
Unfortunately, the issue persists, and the WHOOP band is still not detected or cannot establish a Bluetooth connection.
The device shows a green flashing LED, but it never completes the pairing process.
Could you please help me identify the cause of this issue and advise me on the next steps? If the device is defective, I would appreciate information about the replacement process.
Thank you for your assistance. I look forward to your response.
Kind regards,
Azzedine El Kbiry