Battery malfunction

General
1

My battery doesn’t charge.
Anyone meet the same problem?

2

Hi @osmahe, I’ve provided a couple tips below to troubleshoot this:

  • Check the charger: Plug it into a power source and ensure the LED lights up. If not, try a different USB-C cable or outlet.
  • Attach the charger properly: Slide it onto your WHOOP until it clicks. Wait 60 seconds and check if the sensor turns on.
  • Inspect the LEDs: Look for green LEDs under the sensor. If none, leave the charger on and reboot the device via the WHOOP app under Device Settings.
  • Double-tap the battery pack: If using the Wireless PowerPack, double-tap it to check for LED status.
    Here is a support article that may help as well with more info: Battery Pack and Charging Overview
3

The LED on the battery doesn’t light up. And I have tried with multiple cables and plugs.
The cables and plugs work to charge my phone!

Preben Munch
+41 78 659 2603

5

Hello Osmahe,

Have you managed to resolve this issue yet? I’m experiencing the same problem, and I just received the new MG last week.

6

I’ve got the same issue and Whoop is asking me to buy a new pack. Horrible way to do business.

7

@Durkin is there any update on this? I’m experiencing the same issues:

  • I can only charge my sensor (MG – bought 2 weeks ago) when the powerpack is clipped on and also plugged in by cable. Clipping on the powerpack alone doesn’t charge the sensor.
  • The powerpack seems to charge properly when plugged into a power source. The green LED comes up (blinking at first, then solid). The app shows it’s at 100% (when plugged in and clipped onto the sensor).
  • When double-tapping the powerpack, nothing happens. No LED status light.
  • Firmware is all up to date and I tried rebooting, to no avail.

Is this a hardware issue or software issue that’s fixable?