Dear WHOOP Support Team,
My name is Azimu Juma Mohamedi, and I am reaching out because I need some assistance with my membership renewal.
A while ago, I was a WHOOP user through the one-month free trial. At the end of the trial, I returned the WHOOP device as instructed because I was unable to afford the annual subscription at that time. As a student, the annual payment was more than I could manage.
Recently, I became interested in using WHOOP again. Earlier today, I spoke with one of your customer service representatives over the phone, and he informed me that I could simply renew my membership.
Following his instructions, I renewed my membership and was charged $30. However, after completing the renewal, I never saw a step asking me to confirm my shipping address or arrange for a new sensor to be sent to me. Since I no longer have my previous WHOOP device, I am now concerned that I may have renewed my membership without receiving a replacement sensor.
Could you please clarify the following for me?
- Since I no longer have a WHOOP sensor, how can I receive a new device?
- If renewing my membership was not the correct process, is it possible to receive a refund for the $30 that I was charged?
I would really appreciate your guidance, as I would love to become a WHOOP member again if possible.
Thank you very much for your time and assistance. I look forward to hearing from you.
Kind regards,
Azimu Juma Mohamedi