Hi!
I had a trial and afterwards I purchased the Peak 1 year plan. I got device today and when i pair with app it is showing that my membership expired. what can i do?
edit: from the chatbot i was able to create a ticket #04268338
Hi @mguerreiro, our Membership Services team will be able to help you with this. Thanks for creating that ticket. I just logged in myself to see that the ticket was filed correctly and you’re in the right hands with that team. They will help you soon. Thanks!
support sent some instructions to update my payment method… but didn’t help. as mentioned, I already purchased the 1 year plan. Can you please help speed this up @Durkin?