App freezes on specific page

General
1

Hi all, I have the whoop 5.0 and great device! , however on the app on the phone have Apple 16 pro max going through all pages on whoop app works fine, only the health page (I am enrolled in this blood pressure study don’t know if that has anything to do with it) the page freezes and I can’t scroll down nor go back to another page and need to restart the app again to go to main screen. And it happens only on that specific page since some weeks as it work perfectly fine before. Kindly check it and maybe it needs an update ?

2

Hey @Paul1971,

Thank you for sharing the details about the freezing issue on the Health page of the WHOOP app on your iPhone 16 Pro Max. Since it happens only on that specific page and started recently, here are some steps that often help resolve app freezing or unresponsiveness:

  1. Close the WHOOP app completely and restart it.

  2. Restart your iPhone to refresh system memory.

  3. Make sure your WHOOP app is updated to the latest version via the App Store.

  4. Check that your iPhone iOS is up to date.

  5. Ensure you have a stable internet connection (Wi-Fi or cellular).

  6. If the issue persists, try uninstalling and reinstalling the WHOOP app (your data will remain stored in the cloud).

Since you mentioned being enrolled in the blood pressure study, please note that medical-grade features like blood pressure insights require iOS 17+ and Bluetooth 5.0+ devices, which your iPhone 16 Pro Max supports. However, app updates sometimes include fixes for feature-specific bugs.

If after these steps the Health page still freezes, please let me know, and I can assist you further!

3

hello! I have the same issue. I’ve tried to delete and install whoop app again - same story. Team we need your help with this one

4

Hey @pablo2077 - are you still experiencing this after updated your app? If so, I will have our support team reach out.

5

I just purchased my whoop MG and am unable to run ECG because I also have this issue where I cannot scroll below blood pressure on the Health tab.

6

Yes same thing, had been like this forever everytime it locks up the phone and it’s not the issue of the phone with updates or cache or anything of the sort either.
It’s too bad because it’s an important health function to have for me at least, but Whoop doesn’t come with a solution since long also no firm ware update that resolved it. All works fine except that page when you scroll down.

7

I bought the whoop mg for the ecg. If it can’t do ecg I will have to return it. I’m surprised there’s no fix for this.