Hi, I am constantly getting a generic ‘ERROR’ screen with a Retry button upon opening the app. I have already tried forgetting the device from Bluetooth, reinstalling the app, rebooting the phone, checking VPNs, and testing on different networks. The issue persists. Please check if my account session is stuck on the backend or reset my device profile."
I have contacted support team but they were not able to help as I gave them all details of my sensor and phone ??? Very disappointed
I do have the same issue and it’s been getting worse and the team didn’t respond or even help, very disappointing from whoop , I’m an old member
Please fix it
It is been 3 days since last email from them asking for my strap id , email and phone to resolve the issue but nothing has happened unfortunately. I am very frustrated about how bad is their support team !!!
Hi! We’re sorry to hear you’re still experiencing this issue after trying so many troubleshooting steps, and we understand how frustrating it must be that it still isn’t resolved.
We’d be happy to take a closer look for you, but we’ll need to do so through one of our secure support channels since we may need to access your account.
You can reach our Membership Services team via email at support@whoop.com.
If you already have an open support case, there’s no need to create another one—simply reply to your existing case so our team can continue assisting you there.
Once you reach out, we’ll be happy to investigate and help get this sorted out.
