My previous membership expired, so I ordered a new WHOOP Life device to replace my WHOOP Peak. The package arrived, and I completed the full setup: I activated the new device and successfully paired it with the WHOOP app on my account.
The problem is that the annual membership that was supposed to come included with the device has not been activated. On top of that, whenever I try to open my Subscription / Membership section in the app to check the status, I get an error and the page fails to load.
Could you please:
- Check why the included annual membership did not activate on my account, and apply it manually if needed.
- Look into the error I’m getting on the Membership/Subscription screen.
I’m happy to provide all the relevant details to help you locate the order and the device:
- New device serial number: mgb0768817
- Date of activation: 13JUN2026
- App version / phone model: iOS iphone15
I can also attach screenshots of the error and the order confirmation if that helps. Please let me know what else you need.
Thank you,
Andrey