AI generated support for order enquiry and 13 days late

General
1

Hi there, I ordered my upgrade whoop wearable and accessory on the 30th Nov and it is 13 days late and is still not shipped as per tracking. This is what the AI generated support response was ‘

Hi Dinesh,

Thank you for reaching out and for your patience while we get your new WHOOP gear ready to go. Your order (B55083348) is still in our processing queue, and our team is working hard to ship it as quickly as possible.

You can find the most up-to-date status any time here: WHOOP

While we aim to ship within just a few days of purchase, seasonal demand can occasionally add a slight delay. Rest assured your items—including your WHOOP 5.0 device, 12-month membership extension, and Jet Black CoreKnit Bicep Band—are lined up for dispatch, and you’ll receive a separate email with full tracking details the moment they leave our warehouse.

If you have any other questions in the meantime, just let me know—I’m happy to help.

Best,

WHOOP Membership Services

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This correspondence was AI-generated

Just wondering if this can be sorted with a real life person please.

2

Hi @Remsleep - thanks for reaching out! During heavy volume times, such as Black Friday, we can sometimes see delays. I popped in your tracking number and it looks like it is in transit!