I have bought 2 whoops (peak) under one order, I need to create a separate account for the second whoop for my wife, every time she wants to create an account for the whoop she gets asked for a payment method and she will be charged by next month. I was asked to send her an invite from my account but unfortunately I receive this notification “We don’t recognize this email. The WHOOP account either doesn’t exist, they’re already in a Family Plan, or the person isn’t eligible. Check your spelling and try again.” This is very frustrating and the AI chat is useless.
Can anyone assist in this matter. Also I was provided a US only support number I am not a resident in the US.
Thanks for reaching out. I can imagine how confusing this has been, especially after trying multiple setup steps.
Here’s what’s likely happening: because both WHOOP 5.0 devices were purchased under one order, your account needs to be set up as a Family Plan before your wife can join without being prompted for payment. The error message you’re seeing usually appears when the invite is sent before the Family Plan has been fully activated, or if both straps were paired on the same account.
Let’s get this sorted:
Please log in to your WHOOP app using the same email and password you used at checkout — this activates your admin account.
Once logged in, go to Menu → My Account → Membership Plan → Add Family Member, and re-send the invite to your wife’s email.
Have your wife open that invite, select Create Account, and pair her strap to her own WHOOP profile.
If the invite still fails, please reach out to support@whoop.com. They can review the backend setup and make sure both devices are correctly linked under one Family Plan — with you as the admin and your wife as a member — so no separate billing applies.