Hi everyone, I’m looking for some advice about a membership situation with my family.
I upgraded my own WHOOP from 4.0 to 5.0 and upcycled my old 4.0 to my wife. She started the 2‑month upcycle trial, used it for about 40 days, then stopped wearing it. We later upcycled that same device again to a cousin, who has now paid for her own 12‑month membership on her own account.
My wife kept the app on her phone but assumed that, since she no longer had the band and wasn’t using WHOOP, her trial wouldn’t renew. Recently we found out her trial auto‑renewed into a 1‑year paid membership, even though:
- She doesn’t have the device anymore, and
- My cousin is already paying for a full membership with that hardware.
I’m an active WHOOP member myself and totally understand that trials renew if you don’t cancel — but in this case it feels like we now have a full extra year on an account that can’t realistically be used.
Has anyone had a similar experience with an upcycled device and trial renewal? Were you able to get this resolved with support (refund/credit/cancellation options)? Any tips on how to best explain this to WHOOP so they understand the situation would be really appreciated.
Any guidance? So far I only had AI replies from the support; I’m guessing this should be answered by someone with common sense in order to understand and properly address my request
Having similar problem. I havnt used in 3 months and never received the 30 day email notice of renewal (yes checked spam/trash). Just realised it was renewed automatically $399! Have tried communicating with whoop support but just get AI responses.
I believe being charged a annual subscription for a service I will not be utilising is unreasonable and doesnt portray an organisation with ethical standards. At this point I am also quite disappointed in the customer service being handled by AI chatbot.
If whoop human (or AI) reads this… please see Case: 05737146
I am having similar issues with my account. I made no changes to my subscription and did not want to upgrade because I bought 3 silicone bands last year and if I upgrade they will not fit the newer versions. They charged my credit card twice for $239 which is the upgrade price x 2. I love my whoop but I cannot continue to deal with this customer service. It is horrible!!!
Hey y’all! All membership and billing issues will need to be managed by our support team. They can be reached at support@whoop.com and will be able to support promptly to get this squared away!
Hi all! Went through each of your tickets just now and hope to get things resolved for everyone:
@bainbrir : This one looked resolved; can you confirm everything is, indeed, settled on your end?
@ghansen24 , I was not able to find a further update on your situation of duplicate charge. Could you let me know if this was sorted, fell off, or is still unresolved? I’ll be able to get some further help if it’s still unresolved.
@TFranceschi I have reached out to our teams, and they will contact you directly to get these made right.