Hi everyone, I’m looking for some advice about a membership situation with my family.
I upgraded my own WHOOP from 4.0 to 5.0 and upcycled my old 4.0 to my wife. She started the 2‑month upcycle trial, used it for about 40 days, then stopped wearing it. We later upcycled that same device again to a cousin, who has now paid for her own 12‑month membership on her own account.
My wife kept the app on her phone but assumed that, since she no longer had the band and wasn’t using WHOOP, her trial wouldn’t renew. Recently we found out her trial auto‑renewed into a 1‑year paid membership, even though:
- She doesn’t have the device anymore, and
- My cousin is already paying for a full membership with that hardware.
I’m an active WHOOP member myself and totally understand that trials renew if you don’t cancel — but in this case it feels like we now have a full extra year on an account that can’t realistically be used.
Has anyone had a similar experience with an upcycled device and trial renewal? Were you able to get this resolved with support (refund/credit/cancellation options)? Any tips on how to best explain this to WHOOP so they understand the situation would be really appreciated.
Thanks in advance!
Any guidance? So far I only had AI replies from the support; I’m guessing this should be answered by someone with common sense in order to understand and properly address my request
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Having similar problem. I havnt used in 3 months and never received the 30 day email notice of renewal (yes checked spam/trash). Just realised it was renewed automatically $399! Have tried communicating with whoop support but just get AI responses.
I believe being charged a annual subscription for a service I will not be utilising is unreasonable and doesnt portray an organisation with ethical standards. At this point I am also quite disappointed in the customer service being handled by AI chatbot.
If whoop human (or AI) reads this… please see Case: 05737146
Not a single response from whoop support???
I really enjoy the device itself, but being held hostage with AI support team is EXTREMELY DISAPPOINTING!!
Is there AT LEAST ONE human that can address specific issues and demands over here??
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I am having similar issues with my account. I made no changes to my subscription and did not want to upgrade because I bought 3 silicone bands last year and if I upgrade they will not fit the newer versions. They charged my credit card twice for $239 which is the upgrade price x 2. I love my whoop but I cannot continue to deal with this customer service. It is horrible!!!