I’m reaching out here because I’ve hit a wall with WHOOP’s support team and hoping someone can point me in the right direction.
I accidentally extended my membership twice (2 x 6-month extensions) when my phone screen activated in my pocket while wet. The phone movement triggered the purchase without any intention on my part.
I contacted support to request a refund, or at minimum a partial refund equivalent to one month’s charge as a fair compromise. I’m not trying to leave WHOOP, I just want this honest mistake corrected.
Unfortunately, support declined and the response felt automated rather than a genuine review of my situation. This has put my bank account in a difficult position.
Has anyone been through something similar? Were you able to get this escalated to an actual human or someone with authority to make exceptions?
Any advice on who to contact or how to escalate would be greatly appreciated. Thank you.
Hi not exactly the same. Just started today and by mistake paid over £200 for membership rather than just have the free month opening period. I can’t see how to talk to anyone. Can you point me in the right direction how to communicate with areal person please.
I’ve had the same happen today, while I was out on a bike ride with my phone in my jersey pocket I have somehow extended my subscription a further 2 years at a cost of £384 even though I’m only 6m in to my initial 12m subscription. Currently waiting for a response from Whoop.
Hi, did you manage to get your refund? What do the support say? I am asking as yesterday same thing happened to me and I’m still with the support to see what they will do.
I have also just had the same thing happen to me. I contacted support immediately and was denied the refund. I am very frustrated because it wasn’t my intention to add 24 months to my current membership! Could someone at support help me here? Thanks!
I think you have to be extremely detailed when you write your email.
And also ask for an actual customer support person in the email. Whoops has been using Ai to respond and the quality of customer support is not there.