€540 charged, no device shipped, no access - desperate for real support

Hey Whoop team and community,

I’m posting here out of sheer frustration after over 20 emails with support and no real resolution.

Summary of the situation:

  • On June 4, my wife ordered a WHOOP with a 1-year subscription (€275.99).
  • Today is June 26 — the device still hasn’t even shipped.
  • Despite this, we were charged the full amount, and support refuses to cancel the order or issue a refund because the subscription is considered “active” until May 2026.
  • They say to wait for the device to arrive (which means indefinitely at this point) and return to get the refund. Spending everyone’s time, money and polluting the environment with a round-trip through Europe.

On top of this:

  • I, her husband, had a fully paid standalone annual subscription (€264.01 paid in April).
  • I was removed from her Family Plan (as requested), but now my account says the membership expired.
  • Support told me to “reactivate” — but that just leads to a prompt for another payment.
  • Most of the emails are asking for account details that were already provided. Still no resolution.

Most of their replies just keep asking for account details we’ve already sent — with no real progress.

At this point, we’ve been charged over €540, and we’re left with:

  • No device
  • No access
  • No refund
  • No clear path forward

This is highly disappointing support coming from a multi-billion dollar company and it ends up feeling like a billing trap. I’m hoping someone from Whoop or the community can help us get real support or visibility.

Any help appreciated.

Thanks

Hi @arturjnt,

Keep an eye out from a message from support. We’ve escalated the issue.

This has been resolved via Reddit. Thank you.