Hey Whoop team and community,
I’m posting here out of sheer frustration after over 20 emails with support and no real resolution.
Summary of the situation:
- On June 4, my wife ordered a WHOOP with a 1-year subscription (€275.99).
- Today is June 26 — the device still hasn’t even shipped.
- Despite this, we were charged the full amount, and support refuses to cancel the order or issue a refund because the subscription is considered “active” until May 2026.
- They say to wait for the device to arrive (which means indefinitely at this point) and return to get the refund. Spending everyone’s time, money and polluting the environment with a round-trip through Europe.
On top of this:
- I, her husband, had a fully paid standalone annual subscription (€264.01 paid in April).
- I was removed from her Family Plan (as requested), but now my account says the membership expired.
- Support told me to “reactivate” — but that just leads to a prompt for another payment.
- Most of the emails are asking for account details that were already provided. Still no resolution.
Most of their replies just keep asking for account details we’ve already sent — with no real progress.
At this point, we’ve been charged over €540, and we’re left with:
- No device
- No access
- No refund
- No clear path forward
This is highly disappointing support coming from a multi-billion dollar company and it ends up feeling like a billing trap. I’m hoping someone from Whoop or the community can help us get real support or visibility.
Any help appreciated.
Thanks