I’m trying to purchase a replacement battery pack for my Whoop 4.0, but the store and support pages no longer appear to show any option for the Whoop 4.0 battery pack.
This is concerning because the device requires that battery to function, and I would like to continue using the hardware I already have rather than upgrading to a newer device.
Could someone from the Whoop team please clarify:
- Is the Whoop 4.0 battery pack officially discontinued?
- If so, how are existing customers expected to keep their devices operational?
- Is this a temporary supply issue, or a policy decision related to newer device upgrades?
Additionally, my membership is already paid through September. If replacement batteries are no longer available and my current device cannot be used without one, then I’m effectively paying for a service I cannot access.
In that situation, I would appreciate clarification on what options are available to customers in this position — whether that means providing replacement batteries, offering a compatible solution, or discussing a refund or membership credit for the unused portion of my subscription.
I’d appreciate a response from a human support representative so I can understand the official policy and next steps.
Thank you.