24 moth membership credit not in my Whoop account

WHOOP 5.0
1

Hello there,

I have purcharsed a two-year Peak plan and got my 5.0 device. I had to insert my billing info again and got a one month free trial although I hd prepaid for 24 months.
So now, I am in my account and started calibrating but I do not have any membership credit.

Can you please get that credit on my account 99philipp?

Thank you.

@liv0 and @Durkin please help me as well as you helped others before.

2

Hey @99philipp - thanks for the post, and sorry for the snag you hit here!

I took a look at our support team’s emails, and it looks like we were able to take care of this for you. Can you please let me know if there’s anything else at all you need?

Thanks, and have a great rest of your week!