Found this post today at the gym when i wore my new MG to lift for the first time and noticed it underreporting my HR by 30-40 BPM compared to my Apple Warch Ultra. My HR spikes during intense lifts and it’s like the Whoop just ignores or filters out the spikes. I also confirmed the Whoop was off during rest between sets by taking my pulse manually - it roughly matched my Apple Watch but was far off from the Whoop
I wish I knew this issue before I shelled out $350 for a 1 year membership.
Yep that’s it. But lucky you. I signed up for 2 years in advance. Means I’m stuck with a toy for a long time
I’m think going to return mine. Looking through the forums it seems like this has been a longstanding issue so I’m not confident there will be an update to fix it, and I’m not confident in the accuracy of other measurements given how wildly off the HR monitoring seems to be.
Exactly. Whoop is aware of it but does nothing to improve it. All they tell you is to wear your device tight enough and denies that the data given are not worth a penny.
A friend of mine just returned his. Based on my experience and he was starting to see the issues for himself he cut his losses before it was too late. It’s really sad but I think it will be wise to cancel, I do not see them fixing anything anytime soon. I am stuck with it for a year. I am so frustrated I can see me taking a hammer to it soon and posting on here. 
I already cancelled. But unfortunately I subscribed for 2 years. Still have some time to go.
@AlanGooner @Christina1 as someone that’s worked for orgs where the customer emails to the CEO make things move…I went that route. I got a brief message back that wasn’t the tone I expected, but I did get refunded
Thanks so much for letting us know. I’m also considering steps that lean towards this direction
It’s unfortunate that is required for resolution. Most companies I have worked at monitor their forums/social/reddit to head off issues and solve problems before they become large and get away from them. That doesn’t seem to be the case here.
Hi @DarkKnight89 - thank you for taking the time to share what’s been going on. We know it’s frustrating to keep running into the same issues, and really appreciate you being open about it here.
We’d love to set up a chat between you and a senior member of our Product team. It’s a chance for us to hear directly from you about your experience, and for you to get some insight into what we’re working on behind the scenes. We’ll follow up with a DM to coordinate if you’re interested.
For anyone else in the Community, if you’re dealing with an issue and haven’t already reached out to Membership Services, the quickest way to get one-on-one help is by emailing support@whoop.com. They can dig into your account and get you sorted.
And while we can’t do one-on-one meetings with everyone, we do want to keep hearing from as many of you as possible. If you’ve got feedback you’d like to talk through live with a member of the team, just drop a note in this thread to let us know.
I’m in touch with the support team. But since the heart rate problem exists since a long time and people complain about I doubt that there will be a solution soon. Sorry to say this. A lot of us are frustrated