I’m posting this because I’m genuinely disappointed with the level of customer support I’ve received from Whoop.
I enrolled in one of the challenges where, upon successful completion, participants were supposed to receive a 25% discount for selected items in the Whoop Shop. I completed the challenge, but I never received the discount code or even an email acknowledging it.
At first, I thought this would be a simple issue to fix. Unfortunately, it turned into the exact opposite.
I’ve contacted support multiple times, explained the situation over and over, and despite all the promises, nothing has been resolved. A simple issue created by Whoop has remained unresolved for quite some time, and it’s been incredibly frustrating.
The breaking point came yesterday. Support told me that someone would personally reach out to discuss my case. They asked for my phone number and the best time to call. I rearranged my day and waited for that call. Nobody called. Nobody reached out. Nothing.
At this point, it’s no longer about the 25% discount. It’s about the complete lack of follow-through and respect for customers’ time. Because of this experience, I’ve decided to cancel my membership, even though I’ve only been a member for four months.
I expected much better from a company like Whoop. Mistakes happen, but ignoring customers and repeatedly failing to follow through is unacceptable.
Has anyone else experienced this level of poor customer support? If so, were you ever able to get your issue resolved?