I bought a family plan for my husband and my son. My son was able to set up his app but when my husband tries it asks for a credit card. I have already paid. We are multiple weeks of trying and multiple attempts at using the AI chat to work it out. Please help ASAP.
HI @alexwhoop12345 , I am sorry to hear this has dropped on. If your husband’s app is asking for a credit card, it sounds like his account isn’t fully attached to your Family Plan yet even though your son’s setup worked correctly.
This usually happens when:
-
the invite wasn’t fully accepted, or
-
the app was started under a different email, or
-
a separate account was created before being linked to the Family Plan.
I don’t have access to your personal account information through this forum, but have created a ticket on your behalf and the team will be in touch to help!
Great- Please help when you can. I believe the family plan was not fully linked. If you are free on Monday lets try to fix this (I assume you are not free today since it is Sunday). Thanks.