# WHOOP Won’t Pair – Blue Light Not Appearing

**URL:** <https://www.community.whoop.com/t/whoop-won-t-pair-blue-light-not-appearing/16100>\
**Category:** Device & Charging\
**Created:** [September 3, 2026, 2:08pm UTC](https://www.community.whoop.com/t/whoop-won-t-pair-blue-light-not-appearing/16100 "2026-09-03T14:08:38Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![member\_6aqonsfi](https://avatars.discourse-cdn.com/v4/letter/m/cc9497/32.png) [@member\_6aqonsfi](https://www.community.whoop.com/u/member_6aqonsfi)\
**Post date:** [September 3, 2026, 2:08pm UTC](https://www.community.whoop.com/t/whoop-won-t-pair-blue-light-not-appearing/16100/1 "2026-09-03T14:08:38Z")

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Hi everyone,

I’m having an issue with my WHOOP device. I have followed all the troubleshooting steps provided by WHOOP Support, but I still cannot connect my WHOOP to my phone.

When I double-tap the top of the WHOOP, the light turns green, but the blue pairing light does not appear. I have tried removing WHOOP from Bluetooth, restarting my phone, removing the charger, and following all the other pairing instructions, but nothing has worked.

I have already contacted WHOOP Support, and my case number is **08258906**.

Could anyone please advise me on what else I can try? If the device is faulty, I would also like to know how I can get it replaced.

Thank you .

 ![IMG_1933](https://canada1.discourse-cdn.com/flex011/uploads/wboston/original/2X/5/57f021c3dc4fe305b8dc8bd86912e3da869f28a2.jpeg)