I keep trying to cancel my free trial — Whoop is not working out for me — but when I try on the Apo I get all the way where it says I will have to pay for the shipping label, and I say ok, but then I get an error message that I have to contact customer service. When I try to cancel on the website on my computer, I get in a never ending circle where I click to cancel and then it puts me back to the page that says “change membership”. Over and over. It’s almost like they don’t want me to cancel. I am extremely frustrated.
Hi there! Please reach out to our support team via email at support@whoop.com, and they will be happy to assist you with this!