# Whoop won’t connect 

**URL:** <https://www.community.whoop.com/t/whoop-won-t-connect/16547>\
**Category:** General\
**Created:** [October 21, 2026, 12:24pm UTC](https://www.community.whoop.com/t/whoop-won-t-connect/16547 "2026-10-21T12:24:44Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![janeshumway](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/janeshumway/32/13505_2.png) [@janeshumway](https://www.community.whoop.com/u/janeshumway)\
**Post date:** [October 21, 2026, 12:24pm UTC](https://www.community.whoop.com/t/whoop-won-t-connect/16547/1 "2026-10-21T12:24:44Z")

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Hello. I just got a new phone and my whoop will not connect to my new phone. I followed all the instructions online. I need to know what to do to connect my whoop.

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**Author:** ![msteam](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/msteam/32/9909_2.png) [@msteam](https://www.community.whoop.com/u/msteam)\
**Post date:** [October 22, 2026, 1:17pm UTC](https://www.community.whoop.com/t/whoop-won-t-connect/16547/2 "2026-10-22T13:17:34Z")

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Hey there! Thanks so much for reaching out to WHOOP!

We’re sorry to hear that you’re having trouble connecting your WHOOP device to your new phone, especially after already following the troubleshooting instructions available online.

We completely understand how frustrating this can be when you’re simply trying to get your WHOOP connected again and continue tracking your activity, sleep, and recovery.

To help protect your privacy, please do not share any personal information, membership details, or device-specific information in this public conversation.

Since you’ve already attempted the recommended troubleshooting steps without success, we encourage you to contact our Membership Services team through one of our secure support channels for further assistance.

You can reach our team through:

- **Email:** [support@whoop.com](mailto:support@whoop.com)

- **Phone:** +1 (844) 64-WHOOP (7 days a week, 9:00 AM–7:00 PM ET)

- **Support Request Form:** [Whoop Support](https://support.whoop.com/s/case-creation?language=en_US)

Our team can help investigate the connection issue and guide you through the appropriate next steps to get your WHOOP paired with your new phone.

If you already have an open support case, there’s no need to create another one. Simply continue replying to your existing email thread.

We appreciate your patience and hope to get you back to tracking with WHOOP as soon as possible!