Whoop wants to charge me again after one month knowing that I paid a yearly subscription

I paid for annual subscription and after receiving the device and wearing it for a month they sent me that I need to upgrade my payment method and they tried to take another annual fee

Knowing that I checked my bank account , the money was withdrawn from my account when I first paid.

Now after 45 days my account is stopped and I can’t talk to support

I sent them email when this happened the first time but no response and they kept on trying to take money from my account for another subscription.