طلبت سوار WHOOP مخصص، ومن أول ما استلمته كان الإغلاق غير ثابت وخربان مايتسكر حتى اختي عندها نفسه وقالت ليش جي وطالبه اكثر من سويره كلهم تمام الا هاي الكستمايز واليوم انقطع السوار بالكامل من جهة الإقفال.
أرفقت صورًا توضح المشكلة. هل الحالة مشمولة بالضمان، وهل يمكن استبدال السوار أو تقديم حل بديل
I ordered a customized WHOOP strap, but from the day I received it, the clasp was not closing securely. I have several other WHOOP straps and never had this issue with them, only with this customized one.
Today, the strap completely broke at the clasp.
I’ve attached photos showing the issue. Could you please confirm if this is covered under warranty and if I can get a replacement or another solution?
Hey there! We’re sorry to hear about the issue with your customized WHOOP strap, especially since you’ve experienced trouble with the clasp since receiving it. We’d be happy to make sure this gets looked into.
To protect your privacy, we’re unable to review warranty eligibility, order details, or replacement options here in the Community. Please reach out to our Membership Services team through a secure support channel so they can review the situation and determine the options available to you:
• Email: support@whoop.com
• Phone: +1 (844) 64-WHOOP (7 days a week, 9:00 AM–7:00 PM ET)
• Support Request Form: Whoop Support
Please avoid sharing any additional account, order, or personal information publicly. Our team will be happy to take a closer look and help with next steps.
