Whoop return cancellation

[lyate]

Hi everyone,

I recently cancelled my WHOOP subscription and was told I needed to return the device within a certain timeframe to avoid being charged a fee.

I have since reactivated my subscription, but in the meantime I received the return shipping email saying I may still be charged if I don’t send the device back.

Has anyone else been in this situation? Do I still need to return the device, or should the fee no longer apply now that my subscription is active again?

Thanks!

[msteam]

Hey there! You shouldn’t be charged if you’re keeping the device with an active subscription. In the event you are charged, please reach out to our support team directly at support@whoop.com so we can further look into this.