It’s hard to say whether it’s a battery issue or a sensor issue. Battery is still showing that is charging but when I insert it in the sensor nothing is happening. Any support ? I opened a case but no response after a week.
Hi @aasbah, thanks for the note. I can see from our records that our support team has reached out to you asking you to send them a picture or video of your device so that they can help diagnose it for you. Issues like this are best handled with support. If you can send them back an email with that picture and/or video, that would be great. Thank you so much. Have a nice weekend!