List what I have already tried Say something like:
- "I’ve already:
- Restarted my phone
- Force-closed and reopened the app
- Updated the app
- Toggled Bluetooth and tried
Sync Now - Cleared cache (if Android)
- Deleted and reinstalled the app
…and nothing changed."
3. Next step
- “Can you check my account and device on your end and help resolve this?”
- “If this is a hardware issue, can we look at replacement options?”