# Whoop app isn’t working

**URL:** <https://www.community.whoop.com/t/whoop-app-isn-t-working/14859>\
**Category:** General\
**Created:** [May 18, 2026, 11:11am UTC](https://www.community.whoop.com/t/whoop-app-isn-t-working/14859 "2026-05-18T11:11:43Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![LidorTkachftv](https://avatars.discourse-cdn.com/v4/letter/l/5fc32e/32.png) [@LidorTkachftv](https://www.community.whoop.com/u/LidorTkachftv)\
**Post date:** [May 18, 2026, 11:11am UTC](https://www.community.whoop.com/t/whoop-app-isn-t-working/14859/1 "2026-05-18T11:11:43Z")

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Hi everyone,

I just bought a brand new WHOOP and I’m completely stuck during setup on iPhone.

What happened:

- I created my account and started the onboarding process.

- During the Terms & Privacy Policy screen, the checkboxes would not respond at all.

- I deleted and reinstalled the app while still in the setup process.

- Since then, I can’t get into the app anymore and I keep getting errors.

Important details:

- I CAN log into my account successfully on the WHOOP website.

- I receive login/security emails normally.

- The issue only happens inside the iPhone app.

- I already tried:

It feels like my onboarding/setup got stuck or corrupted after deleting the app mid-setup.

Has anyone experienced this before or found a fix?

 ![IMG_8460](https://canada1.discourse-cdn.com/flex011/uploads/wboston/original/2X/7/733955a58bee79039817ae40baae58098110bd94.png)

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**Author:** ![kishan7879](https://avatars.discourse-cdn.com/v4/letter/k/7bcc69/32.png) [@kishan7879](https://www.community.whoop.com/u/kishan7879)\
**Post date:** [July 3, 2026, 4:58pm UTC](https://www.community.whoop.com/t/whoop-app-isn-t-working/14859/2 "2026-07-03T16:58:32Z")

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I have the same problem, has this been resolved?