My WHOOP 5.0 has been showing “Connected” in the app (87% battery) but hasn’t synced any actual data since yesterday at 4:34 PM. The Home screen shows “Your WHOOP is Off-Body” and “Missing Data — hasn’t received data in the last 27 hours,” even though I’m wearing it snugly and correctly on my wrist.
What I’ve already tried:
- Cleaning the sensor thoroughly
- Repositioning the strap / trying a different spot on my wrist
- Rebooting the device through the app
- Manually pulling to sync
- Toggling Bluetooth off/on
Nothing has fixed it — the device stays “Connected” via Bluetooth, but no biometric data comes through and the off-body banner won’t clear. Has anyone run into this exact combination (connected but zero data) and found a fix? Trying to figure out if this is a known sync bug or a hardware issue before I go the support-ticket route.