# Whoop 5.0 MG stopped working after 6 hours - no green or blue light even after charging **URL:** \ **Category:** WHOOP 5.0\ **Created:** [May 11, 2025, 4:01pm UTC](https://www.community.whoop.com/t/whoop-5-0-mg-stopped-working-after-6-hours-no-green-or-blue-light-even-after-charging/812 "2025-05-11T16:01:58Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![afshinr](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/afshinr/32/331_2.png) [@afshinr](https://www.community.whoop.com/u/afshinr)\ **Post date:** [May 11, 2025, 4:01pm UTC](https://www.community.whoop.com/t/whoop-5-0-mg-stopped-working-after-6-hours-no-green-or-blue-light-even-after-charging/812/1 "2025-05-11T16:01:58Z")
My Whoop MG stopped working overnight after working for 8 hours. No green light, no bluelight nothing. It won’t now pair with the app. ---
**Author:** ![cormander101](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/cormander101/32/344_2.png) [@cormander101](https://www.community.whoop.com/u/cormander101)\ **Post date:** [May 12, 2025, 5:10am UTC](https://www.community.whoop.com/t/whoop-5-0-mg-stopped-working-after-6-hours-no-green-or-blue-light-even-after-charging/812/2 "2025-05-12T05:10:12Z")
Literally the same thing happened to me today at 415pm. This also doesn’t seem like an isolated incident. What is going on? ---
**Author:** ![JTheodore](https://avatars.discourse-cdn.com/v4/letter/j/aca169/32.png) [@JTheodore](https://www.community.whoop.com/u/JTheodore)\ **Post date:** [May 12, 2025, 11:18am UTC](https://www.community.whoop.com/t/whoop-5-0-mg-stopped-working-after-6-hours-no-green-or-blue-light-even-after-charging/812/3 "2025-05-12T11:18:16Z")
Mine also stopped completely after 2 hours - no lights, no connection I’m not sure what to do ---
**Author:** ![Durkin](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/durkin/32/59_2.png) [@Durkin](https://www.community.whoop.com/u/Durkin)\ **Post date:** [May 12, 2025, 2:08pm UTC](https://www.community.whoop.com/t/whoop-5-0-mg-stopped-working-after-6-hours-no-green-or-blue-light-even-after-charging/812/4 "2025-05-12T14:08:05Z")
Thank you for the questions. I recommend you follow these steps to get your WHOOP MG working again: 1. **Check the Battery Pack** : Ensure the Wireless PowerPack is fully charged. A flashing green light on the charger indicates it’s actively charging, and a solid green light means it’s fully charged. 2. **Charge the WHOOP MG** : Slide the PowerPack or Basic Charger onto the sensor and leave it charging for at least 15 minutes. If no lights appear on the sensor, try a different USB-C cable or power source to confirm the charger is working. 3. **Force a Reset** : 4. **Pair the Device Again** : 5. **Environmental Check** : If none of these steps work, I recommend you contact WHOOP Support for further assistance. They may need to replace the device if it’s unresponsive. You can direct them to the **Support** section in the WHOOP app or to [support.whoop.com](https://support.whoop.com). ---
**Author:** ![cormander101](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/cormander101/32/344_2.png) [@cormander101](https://www.community.whoop.com/u/cormander101)\ **Post date:** [May 12, 2025, 9:04pm UTC](https://www.community.whoop.com/t/whoop-5-0-mg-stopped-working-after-6-hours-no-green-or-blue-light-even-after-charging/812/5 "2025-05-12T21:04:17Z")
Yeah none of that worked. I even did the charged the battery pack to full, left it plugged in, and then connected it to my band for 60 seconds. Still nothing. Still waiting on a response from support. ---
**Author:** ![MilesS](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/miless/32/430_2.png) [@MilesS](https://www.community.whoop.com/u/MilesS)\ **Post date:** [May 14, 2025, 6:09pm UTC](https://www.community.whoop.com/t/whoop-5-0-mg-stopped-working-after-6-hours-no-green-or-blue-light-even-after-charging/812/6 "2025-05-14T18:09:06Z")
I’ve tried all these steps two times over and they’ve not worked. My Whoop MG is completely non responsive. The battery pack’s light is greeen and responds to a tap. The device doesn’t respond to tapping and the app keeps wanting to connect to my Whoop 4 which I have unpaired and forgotten from my Bluetooth settings. I’ve raised a ticket 8 hours ago and not received even a confirmation of receipt. I’ll raise another case now. ---
**Author:** ![Duus](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/duus/32/437_2.png) [@Duus](https://www.community.whoop.com/u/Duus)\ **Post date:** [May 14, 2025, 7:55pm UTC](https://www.community.whoop.com/t/whoop-5-0-mg-stopped-working-after-6-hours-no-green-or-blue-light-even-after-charging/812/7 "2025-05-14T19:55:25Z")
I’m experiencing the same issue. I received my WHOOP MG today and have spent hours trying to turn it on, following all steps and guidelines — but still no sign of life. Really disappointing, especially since I was so excited to try it out… ---
**Author:** ![drob68](https://avatars.discourse-cdn.com/v4/letter/d/eada6e/32.png) [@drob68](https://www.community.whoop.com/u/drob68)\ **Post date:** [May 14, 2025, 9:23pm UTC](https://www.community.whoop.com/t/whoop-5-0-mg-stopped-working-after-6-hours-no-green-or-blue-light-even-after-charging/812/8 "2025-05-14T21:23:51Z")
same exact issue - what is going on with all these DOA sensors? There is a large REDDIT Whoop thread discussing it as well - no one seems to have a fix and the support response has been lacking. I have tried the 844 number to no avail - ---
**Author:** ![crhuotari](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/crhuotari/32/441_2.png) [@crhuotari](https://www.community.whoop.com/u/crhuotari)\ **Post date:** [May 14, 2025, 10:02pm UTC](https://www.community.whoop.com/t/whoop-5-0-mg-stopped-working-after-6-hours-no-green-or-blue-light-even-after-charging/812/9 "2025-05-14T22:02:25Z")
Same here. Worked for two hours and then stopped. ---
**Author:** ![joeleyba](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/joeleyba/32/443_2.png) [@joeleyba](https://www.community.whoop.com/u/joeleyba)\ **Post date:** [May 15, 2025, 12:11am UTC](https://www.community.whoop.com/t/whoop-5-0-mg-stopped-working-after-6-hours-no-green-or-blue-light-even-after-charging/812/10 "2025-05-15T00:11:42Z")
Please post if anyone figures out a fix. I’m in the same boat with the sensor dying a few hours in on a full charge. ---
**Author:** ![UmarKham](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/umarkham/32/451_2.png) [@UmarKham](https://www.community.whoop.com/u/UmarKham)\ **Post date:** [May 15, 2025, 3:07am UTC](https://www.community.whoop.com/t/whoop-5-0-mg-stopped-working-after-6-hours-no-green-or-blue-light-even-after-charging/812/11 "2025-05-15T03:07:11Z")
Exactly the same problem with me! Got the mg device yesterday and it only worked for an hour. Tried charging the device and other steps but none of them working. Quite disappointed. Whats the solution now? ---
**Author:** ![Ints](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/ints/32/458_2.png) [@Ints](https://www.community.whoop.com/u/Ints)\ **Post date:** [May 15, 2025, 6:25am UTC](https://www.community.whoop.com/t/whoop-5-0-mg-stopped-working-after-6-hours-no-green-or-blue-light-even-after-charging/812/12 "2025-05-15T06:25:33Z")
I have the exact same problem with my MG. Stopped working just before going to bed. Have tried all the things you have said and nothing. Have raised it with customer support this morning. This is after I found that I have been charged an additional £45 for the millennium box that I should have received for free (2076 recoveries). Back to the 4.0 for the time being which I am now apparently paying a monthly premium for. Not a great customer experience tbh. Hope you sort it out. ---
**Author:** ![Kuba91](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/kuba91/32/460_2.png) [@Kuba91](https://www.community.whoop.com/u/Kuba91)\ **Post date:** [May 15, 2025, 6:59am UTC](https://www.community.whoop.com/t/whoop-5-0-mg-stopped-working-after-6-hours-no-green-or-blue-light-even-after-charging/812/13 "2025-05-15T06:59:39Z")
I have that se problem. My whoop 5.0 just died. Yesterday was everything ok but today i wake up and sensor dos t work. I did everything from support lists and nothing helps me. There is no green led, blue one. It has also problem to connect with iphone. All the time it os connected and not. All the the disconecting. ---
**Author:** ![obomber](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/obomber/32/463_2.png) [@obomber](https://www.community.whoop.com/u/obomber)\ **Post date:** [May 15, 2025, 9:00am UTC](https://www.community.whoop.com/t/whoop-5-0-mg-stopped-working-after-6-hours-no-green-or-blue-light-even-after-charging/812/14 "2025-05-15T09:00:04Z")
My MG device died after 30 mins now I can get any lights on it and it won’t pair with my app ---
**Author:** ![ryanlee1701](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/ryanlee1701/32/469_2.png) [@ryanlee1701](https://www.community.whoop.com/u/ryanlee1701)\ **Post date:** [May 15, 2025, 11:10am UTC](https://www.community.whoop.com/t/whoop-5-0-mg-stopped-working-after-6-hours-no-green-or-blue-light-even-after-charging/812/15 "2025-05-15T11:10:51Z")
Same issue here. Looks wide spread and I can’t even get a real person to talk to about it. ---
**Author:** ![Salehsultan](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/salehsultan/32/473_2.png) [@Salehsultan](https://www.community.whoop.com/u/Salehsultan)\ **Post date:** [May 15, 2025, 11:45am UTC](https://www.community.whoop.com/t/whoop-5-0-mg-stopped-working-after-6-hours-no-green-or-blue-light-even-after-charging/812/16 "2025-05-15T11:45:25Z")
Same here; the sensor fails after a couple of hours even with a full charge. Anyone know how to fix this? I have already opened a ticket with support. ---
**Author:** ![Durkin](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/durkin/32/59_2.png) [@Durkin](https://www.community.whoop.com/u/Durkin)\ **Post date:** [May 15, 2025, 1:44pm UTC](https://www.community.whoop.com/t/whoop-5-0-mg-stopped-working-after-6-hours-no-green-or-blue-light-even-after-charging/812/17 "2025-05-15T13:44:39Z")
Hi everyone, I know a number of you have already troubleshooted connectivity issues, but for those who haven’t yet or would like to try again, feel free to reference the help articles listed on these two pages of our Support page. The WHOOP 5.0/MG Setup & Pairing section might be particularly helpful in this [Setting Up your WHOOP](https://support.whoop.com/s/article/Setting-Up-Your-WHOOP-4-0?language=en_US) article. There are a handful of support articles here as well that might be helpful related to [Strap & Charging](https://support.whoop.com/s/topic/0TO6Q000000gQZxWAM/strap-charging?language=en_US). If the issue is not resolved after troubleshooting from those articles, I suggest you [Submit a Request](https://support.whoop.com/s/case-creation?language=en_US) here for a member of the Support team to reach out. ---
**Author:** ![hbgomez](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/hbgomez/32/483_2.png) [@hbgomez](https://www.community.whoop.com/u/hbgomez)\ **Post date:** [May 15, 2025, 2:25pm UTC](https://www.community.whoop.com/t/whoop-5-0-mg-stopped-working-after-6-hours-no-green-or-blue-light-even-after-charging/812/18 "2025-05-15T14:25:15Z")
I have had my whoop 5.0 for less than 48 hours. And it is dead. Died overnight. Indicated full charge. Battery pack shows green. No side or underneath LEDs turn on no matter how long I leave it charging or tap it. Followed all troubleshooting instructions from AI support and real person support. Refuses to turn on at all therefore unable to pair or troubleshoot with the app. My wife is using my old 4.0 that I have had for nearly 3 years and it still works great. Very disappointing. ---
**Author:** ![afshinr](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/afshinr/32/331_2.png) [@afshinr](https://www.community.whoop.com/u/afshinr)\ **Post date:** [May 15, 2025, 3:57pm UTC](https://www.community.whoop.com/t/whoop-5-0-mg-stopped-working-after-6-hours-no-green-or-blue-light-even-after-charging/812/19 "2025-05-15T15:57:57Z")
So Whoop sent me another one - telling me to return the faulty Whoop MG. The only problem was that they replaced it with the inferior 5.0 model - and then they told me to return the broken MG!! So much for the top tier LIFE membership subscription? All a bit hopeless. ---
**Author:** ![Salehsultan](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/salehsultan/32/473_2.png) [@Salehsultan](https://www.community.whoop.com/u/Salehsultan)\ **Post date:** [May 15, 2025, 5:26pm UTC](https://www.community.whoop.com/t/whoop-5-0-mg-stopped-working-after-6-hours-no-green-or-blue-light-even-after-charging/812/20 "2025-05-15T17:26:22Z")
Just received an email from support to replace my Whoop MG sensor “Thank you for your patience! We’re going to replace your LIFE MG sensor.” [Next page](https://www.community.whoop.com/t/whoop-5-0-mg-stopped-working-after-6-hours-no-green-or-blue-light-even-after-charging/812.md?page=2)