I accidentally signed up for the 1-month WHOOP trial, which only required a shipping fee of AED 40. However, WHOOP placed an authorization hold of AED 437.80 on my card.
Support told me that the authorization hold would be released the same day, but I still haven’t received my money back. I have now cancelled the trial and returned the WHOOP device, yet the authorization hold is still not released.
I’ve contacted support multiple times, but the issue remains unresolved. I’m very disappointed with this experience. Has anyone else faced the same problem? If so, how long did it take for your authorization hold to be released?
Hi there! The temporary authorization hold is removed from the billing statement within a few business days, depending on your bank’s processing timeline. It will not show up as a refund, it will just no longer be listed on the billing statement.