I recently purchased a new WHOOP Life package in Dubai for USD 359, and I activated it on 15 August 2026. At the time of purchase, I was clearly informed by the retailer that the USD 359 price included a one-year WHOOP subscription.
However, only around 10 days after activation, WHOOP attempted to charge my bank card again for a subscription. I have instructed my bank not to authorize this transaction, as I have already paid for the one-year membership in advance.
This situation is extremely disappointing and concerning. If the product was sold with a one-year subscription included, I do not understand why WHOOP is trying to charge me again after only 10 days.
I request that you please investigate this urgently, confirm my one-year paid membership, and ensure that no additional subscription amount is charged to my card.
I purchased WHOOP trusting the brand and its reputation. I would prefer to resolve this directly with your support team rather than having to raise this experience publicly on social media and warn other customers about what appears to be an incorrect or misleading charge.
Please provide me with a clear explanation and resolution at the earliest.