Unacceptable handling of my payment and personal data
WHOOP charged my card for an account I did not authorize this card to be used for. Instead of simply identifying the transaction and refunding an unauthorized charge, their support repeatedly asked me for another person’s personal information and details of an old/deleted account.
What makes this even more concerning is that this was a new card whose details I never provided for that account. I repeatedly explained this, yet WHOOP still failed to give me a clear explanation of how my card became associated with it.
This is not just bad customer service — it is a serious payment and data-security concern. Instead of taking responsibility and resolving their own billing error, they asked me information about third party / deleted account and refused to give me money back .
I would strongly advise customers to monitor their charges carefully.