# Trial Issue- device not pairing

**URL:** <https://www.community.whoop.com/t/trial-issue-device-not-pairing/14325>\
**Category:** Device & Charging\
**Created:** [March 24, 2026, 8:36am UTC](https://www.community.whoop.com/t/trial-issue-device-not-pairing/14325 "2026-03-24T08:36:07Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![mpachytel](https://avatars.discourse-cdn.com/v4/letter/m/e56c9b/32.png) [@mpachytel](https://www.community.whoop.com/u/mpachytel)\
**Post date:** [March 24, 2026, 8:36am UTC](https://www.community.whoop.com/t/trial-issue-device-not-pairing/14325/1 "2026-03-24T08:36:07Z")

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Just started the trial 2 weeks ago. Everything was fine but one morning woke up to the device not working and not paired. The device is charged, showing a green light but will not pair no matter what I do. Beyond frustrating, will Whoop send me a new device?

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**Author:** ![iSaymon](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/isaymon/32/9425_2.png) [@iSaymon](https://www.community.whoop.com/u/iSaymon)\
**Post date:** [March 24, 2026, 9:32am UTC](https://www.community.whoop.com/t/trial-issue-device-not-pairing/14325/2 "2026-03-24T09:32:39Z")

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> [@My WHOOP MG seemed bricked after an update, but letting it fully die fixed it](https://www.community.whoop.com/t/my-whoop-mg-seemed-bricked-after-an-update-but-letting-it-fully-die-fixed-it/14323/1):
>
> I wanted to share this in case it helps someone else. My WHOOP MG basically looked bricked after a firmware update. It was still showing up over Bluetooth, and I could even read the battery level and device info, but the green sensors on the bottom never turned on and it would not work normally in the WHOOP app. So it felt like one part of the device was alive, but the actual sensor side was frozen. Support sent me a replacement, but before giving up on the old one I decided to ke…