The W button overlapping the + button

General
1

The W button is overlapping the + button which makes it unusable.

Anyone else having a similar issue?

2

Hey @Nimesh31,

Can you send a screenshot?

3

IMG_0274
IMG_02741170×2532 244 KB

4

Hi @Nimesh31,

As a first step, try to update your app. To do so, follow these steps:

  1. Open the App Store (iOS) or Google Play Store (Android) on your mobile device.

  2. Search for “WHOOP.”

  3. If an update is available, you will see an “Update” button. Tap it to download and install the latest version of the app.

Keeping your app updated ensures you get the latest features and improvements. If you want to update your WHOOP sensor firmware after updating the app, you can do that within the app under Device Settings > Advanced > Firmware Check.

5

Thank you for your reply.

None of these options work.

There is no update available

Turning the phone landscape doesn’t work

Closing and opening the app doesn’t work.

Cannot manually start a workout. Can only do one and wait for whoop to recognise and then choose the workout I did which is pointless because I need to my saved schedule.

7

That’s a strange issue :thinking: Since the suggested steps didn’t help, it might be worth clearing the app cache on your phone.

For Android, it’s Settings → Apps → WHOOP → Storage → Clear Cache.

For iPhone, unfortunately I don’t think there’s a way to do this apart from uninstalling and reinstalling the app.

8

It’s an iPhone and I have deleted and installed it again but no luck yet :frowning:

9

Hey @Nimesh31, sorry it’s still not working. I’ve filed a bug report so the team can dig into it.