Long-time Whoop member. My membership was paid through August 2029. I had a period of financial hardship and wrote to support on August 1st asking about the possibility of a direct refund of the outstanding membership periods to help fund the unexpected expenses. I expressed that only if this refund could be provided, I would want to cancel my membership as I’ve found great value in the device. Support proceeded to cancel my membership without verification. I wrote back in to ask what the process was for the refunds and was told that all refunds for my account had been processed in March. TLDR - because there had been a refund on my account in March (I had purchased two devices and returned one), no action was taken. I’ve reached back out to support over 40 times in recent weeks explaining that since no new refund was able to be provided, I would like my membership reinstated through the period I had paid for (as this did not help with the unexpected expenses). However, I continue to be told that nothing is possible. Has anyone ever had their membership cancelled without their explicit permission (again, I wanted to gauge the refund policy before proceeding)? I really would like to reinstate my membership given that I had paid for three years of membership in advance.