I’m on 2 defective units in a week and now had a full refund request rejected due to “being in the middle of my membership” absolutely shocking customer service.
Bought the device on 19/9
It’s activated on 24/9
Broken 30/9
Replacement authorised 01/10
Replacement arrived 04/10
Poor communication means I packaged everything from the original and returned so now don’t have a battery pack - acknowledged by Whoop and replaced.
New battery pack arrived 07/10
New unit finally activated 07/10 but dead on arrival
All troubleshooting complete with no success. Refund requested and subsequently rejected.
Appalling.
Since 24/9 (initial activation and commencement of membership) I’ve had 6 days of use from a device. But for some reason you won’t refund me.
Can someone reach out to help.
Otherwise it’s unfortunately looking like I’ll be having to escalate a UK Consumer Rights Act 2015 violation to tradings standards here in the UK.