I’ve had several “Reminder to return your device” emails telling me I have three days to send my device back or I’ll be charged £100.
The problem is that I have never been sent a return label or QR code. Not once. I’ve checked my inbox, spam, junk and promotional folders — nothing. The reminder emails arrive fine, so it’s clearly not a delivery issue on my end; the label just hasn’t been sent. But I have been charged for the return postage £7.19 but can’t use it?
I’ve emailed support but wanted to post here too, as I can see from other threads that this has happened to a number of people.
Can someone from Whoop please send me the return label and confirm the fee deadline is paused until I actually receive it? I’m perfectly willing to return the device — I just need the means to do it.
Happy to provide my account details or order number privately.
Thanks,
Gary