# Replacement not processed since February

**URL:** <https://www.community.whoop.com/t/replacement-not-processed-since-february/10516>\
**Category:** WHOOP 5.0\
**Tags:** bands\
**Created:** [November 4, 2025, 1:19pm UTC](https://www.community.whoop.com/t/replacement-not-processed-since-february/10516 "2025-11-04T13:19:03Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Gis1981](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/gis1981/32/5960_2.png) [@Gis1981](https://www.community.whoop.com/u/Gis1981)\
**Post date:** [November 4, 2025, 1:19pm UTC](https://www.community.whoop.com/t/replacement-not-processed-since-february/10516/1 "2025-11-04T13:19:03Z")

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I have been sent a substandard strap as part of my 5.0 upgrade and despite of mails the replacement is not processed since february. I have written multiple mails and the response has been very very disspointing. I dont have any reason to continue unless