Dear @WHOOP Support
I am writing to escalate my ongoing issue regarding my sensor device and replacement order.
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Jul-26 – Case number 07735520 The first problem is that my sensor device has not been functioning properly. Despite sending multiple communications, I have not received any meaningful response, follow-up, or genuine effort to resolve the issue. This lack of attention has made me consider leaving WHOOP and moving to another company.
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Jul-26 - The second problem is related to my attempt to order a replacement device B69927576. After waiting for a month without receiving the device, I requested a refund, which was processed. However, the fact that the device was never sent demonstrates a lack of care and commitment to customer satisfaction.
Finally, as a last attempt, I placed another order for the replacement device under order number B71476812. I sincerely hope that this time my request will be handled with proper attention and that the device will be shipped promptly. I also expect genuine support and communication from your team until this issue is fully resolved.
Thank you for your immediate attention to this matter.