I purchased a WHOOP Family Pack, and my family has been using the devices for several months. Unfortunately, my wife’s WHOOP device suddenly stopped working.
I followed the troubleshooting and pairing instructions provided by WHOOP several times, but all attempts failed. I then contacted WHOOP Support and raised a complaint expecting the issue to be resolved within a reasonable time.
However, it has now been around two months since I reported the problem, and I am extremely disappointed that no effective solution or replacement has been provided.
During these two months, my wife has been unable to use the WHOOP service even though we have already paid for the subscription. In effect, we have lost approximately two months of our paid subscription period because of a device failure and the delay in support from WHOOP.
I purchased the Family Pack expecting a reliable product backed by good customer service. Unfortunately, my experience over the past two months has been completely different from what I expected from WHOOP.
At this stage, after repeatedly following up without a satisfactory resolution, we are extremely frustrated. Unless this matter is resolved promptly and the lost subscription period is appropriately compensated or extended, we have decided not to renew our WHOOP subscription after completion of the current membership period.
It is very disappointing to spend a substantial amount on the WHOOP Family Pack and subscription and then lose months of paid service because a defective device has not been replaced in a reasonable time.
I therefore request WHOOP to:
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Arrange an immediate replacement of my wife’s defective WHOOP device.
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Extend/credit her membership by the period during which the device remained unusable after the complaint was reported.
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Provide a clear confirmation of when the replacement will be dispatched.
I hope WHOOP will take this complaint seriously and resolve it without any further delay.
Regards,
Pareedkutty