Posting publicly because private support has not resolved this.
Timeline:
• 3 June 2026: Order B66678670 placed and paid in full (€328.92).
• 5 June 2026: WHOOP’s own stated “expected to ship by” date.
• 16 June 2026 (today): Status still “To be processed.” The device has not left the warehouse. No tracking, no shipment.
What support told me — in an explicitly AI-generated reply:
• The order is “queued for the next available batch.”
• WHOOP “cannot cancel or modify” the order before shipment.
• The only options offered were to receive it and then return it for a refund, or to refuse delivery on arrival.
• No firm ship date was given, and no way to expedite was offered.
Why this is a problem, not just a delay:
WHOOP has taken and is holding the full payment while being unable to commit to ANY delivery date, well past its own stated ship-by date. Under EU consumer law (Consumer Rights Directive 2011/83/EU, Article 18), a trader must deliver without undue delay and at the latest within 30 days; where the agreed delivery time is missed, the consumer is entitled to set a final reasonable deadline and, if it passes, terminate the contract for a full refund. Holding a customer’s money with no committed delivery date is not an acceptable resolution.
What I am asking WHOOP to do:
Provide a firm, specific ship date (not “next batch”); and
Upgrade to expedited shipping at no charge given the delay; or
If neither is possible, issue an immediate full refund — without requiring me to first receive and then return a device I was told cannot even be cancelled.
If this is not resolved promptly, I will exercise my rights through a card chargeback for non-delivery and a formal complaint to the competent consumer-protection authority.
To other members: has anyone had an order stuck on “To be processed” this long? How long did it take to ship, and what finally moved it? Trying to gauge whether this is a known pattern.
Unfortunately, your experience sounds very similar to mine. I ordered a WHOOP 5.0 with a two-year membership for my wife as a birthday gift over a month ago. After weeks of no updates, I posted on this forum and was contacted by WHOOP support.
I was told there was a shipping address issue and that it would be resolved within 24–72 hours. More than two weeks later, my order still shows “To be processed” with no shipment or progress.
Several support representatives have reached out, apologised, and offered compensation, but the original issue remains unresolved: I still haven’t received the product I paid for.
I hope your experience is resolved more quickly than mine. I would encourage WHOOP to be honest with their customers about fulfilling their orders.
I’m really sorry you’re going through this too — and as a birthday gift for your wife, which makes the delay sting even more. It’s frustrating how closely our situations match: paid in full, stuck on “To be processed” for weeks, plenty of apologies and offers of “compensation,” but still no actual product. Compensation isn’t the point — either we get what we paid for, or we get our money back.
Here’s where I’ve landed, in case it helps you:
I’ve now sent WHOOP a formal written notice giving them a firm deadline to either ship with tracking or issue a full refund. If they miss it, my next step is a chargeback with my card issuer for non-delivery — the goods were paid for and never delivered, which is exactly what a chargeback is for. It’s the one lever that doesn’t depend on WHOOP’s goodwill, and given how long yours has dragged on, it may be worth considering on your side too.
After that, I also intend to file a complaint with the consumer-protection authority. Taking full payment while being unable to commit to any delivery date isn’t an acceptable way to treat customers, and the more of us who put it on the record, the harder it is to ignore.
Honestly, after all this I don’t expect to remain a WHOOP customer. I hope yours gets resolved faster than mine — please update the thread if it does, and I’ll do the same.
Yeah I’ve had a similar experience with only AI responses to my issue for the last two weeks. If they don’t fix my issue this week I’m going to contest my life membership fee with my credit card and switch to Fitbit air. Infuriating how much they have rushed to use AI and don’t care about customers.
It’s disappointing to hear that this may not be an isolated case. Unfortunately, my situation remains unchanged. It’s now been well over a month since I placed my order, and despite speaking with multiple members of the WHOOP support team, receiving apologies, promises of resolution, and compensation offers, my order still hasn’t shipped.
The irony is that, while I am still waiting for over 7 weeks to get what i have fully paid for, I still keep getting customer feedback emails asking my feedback to “Help elevate your WHOOP experience”.
I’ll continue to update this thread so others have visibility into how this is ultimately handled.