Hi everyone,
I’m looking for some help with a WHOOP order that was shipped internationally to Japan.
The package arrived in Japan but remained in customs clearance for several days. DHL has now updated the shipment status to “Returned to Shipper.”
Since I never received the package and it is already being returned to WHOOP, I do not want it to be reshipped. I would simply like WHOOP to cancel the order and issue a full refund to my original payment method.
I have already contacted WHOOP Support, but I’m posting here as well in case anyone has experienced a similar situation.
Has anyone had an international WHOOP shipment returned to the sender? If so, how long did it take to receive the refund?
Thanks for any help!