Order not found

erdo_x2025 · October 21, 2025, 6:02pm

hi, I recently placed an order for a Whoop SportFlex Band on October 20, 2025. I received the confirmation email, but when I try to track it, I get the message ‘We couldn’t find your order.’ Could you please help me check the status? I can provide my order number privately if needed.

liv0 · October 21, 2025, 6:09pm

Hey @erdo_x2025,

It can take about 2 business days after your order is placed for tracking information to be available and sent via email.

Check back tomorrow and if you still aren’t able to track it, let us know.

erdo_x2025 · October 21, 2025, 6:20pm

Thank you for your reply. I will let you know

erdo_x2025 · October 22, 2025, 5:14pm

hi

I think there might be a mistake. Normally, when an email arrives and I click “Track Order,” the location and order details always appear. But this time, I’m seeing this issue for the first time. What should I do? Should I wait longer?