# No Powerpack when upgrading from Trial

**URL:** <https://www.community.whoop.com/t/no-powerpack-when-upgrading-from-trial/14793>\
**Category:** Orders & Subscription\
**Tags:** membership, upgrade, battery\
**Created:** [May 11, 2026, 7:13pm UTC](https://www.community.whoop.com/t/no-powerpack-when-upgrading-from-trial/14793 "2026-05-11T19:13:22Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![DamirKantemirov](https://avatars.discourse-cdn.com/v4/letter/d/db5fbb/32.png) [@DamirKantemirov](https://www.community.whoop.com/u/DamirKantemirov)\
**Post date:** [May 11, 2026, 7:13pm UTC](https://www.community.whoop.com/t/no-powerpack-when-upgrading-from-trial/14793/1 "2026-05-11T19:13:22Z")

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Hello,

I upgraded from a WHOOP 5.0 Peak trial to a full Peak membership. I’ve since learned that only members who start directly with a 12‑month Peak plan receive the Wireless PowerPack, and that trial conversions keep the wired Basic Charger.

Could you please confirm that this is correct for my account, and let me know if there is any option to receive a Wireless PowerPack at a discounted rate or as a courtesy in my situation?

Thank you

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**Author:** ![akoskm](https://yyz1.discourse-cdn.com/flex011/user_avatar/www.community.whoop.com/akoskm/32/9241_2.png) [@akoskm](https://www.community.whoop.com/u/akoskm)\
**Post date:** [May 18, 2026, 2:47pm UTC](https://www.community.whoop.com/t/no-powerpack-when-upgrading-from-trial/14793/2 "2026-05-18T14:47:23Z")

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Email them, they might send you a wireless pack free of charge.

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**Author:** ![Markus70](https://avatars.discourse-cdn.com/v4/letter/m/dec6dc/32.png) [@Markus70](https://www.community.whoop.com/u/Markus70)\
**Post date:** [August 21, 2026, 5:53pm UTC](https://www.community.whoop.com/t/no-powerpack-when-upgrading-from-trial/14793/3 "2026-08-21T17:53:41Z")

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Have you got any answers?

Asking because I’m in trial at the moment.