Hi, I received my Whoop 5 days ago. Since days I am trying to activate my account, but the process ends up with an error. And I cannot update the payment method as the field for payment method updates is deactivated. I raised some support tickets but no one is responding. Please help as this is really getting very frustrating!
Hi @Albbaaaaa,
Thank you for writing in and apologies for the frustration. Where did you get the WHOOP from?
Hi @liv0, I got it from the official Whoop Website. If someone from Whoop can assist me I would be very grateful. Case Numbers: 05232698 and 05232878. I did not get any response from the Support Team yet and I issued both tickets last week. Thanks a lot for your support.
Actually I ordered two from the official Whoop Website as I ordered a Family Package, my Partner is also getting quite upset as it is taking forever and Nobody is getting back to us.
Hello,
I have been trying to cancel my membership, but I keep receiving system errors that make it impossible to complete the cancellation. I have been attempting to reach the WHOOP Support Team for two weeks, yet none of my tickets have received a response.
Additionally, both my partner and I continue to receive error messages when trying to create our accounts under the Family Package. Despite reporting this repeatedly over the past two weeks, there has been no action and no communication from Support.
Given that I am unable to cancel due to technical issues on WHOOP’s side and am not receiving any support, I am now considering filing a legal complaint, as I am effectively being kept in a contract I cannot exit because of your system errors.
I request an immediate resolution.
Hello,
I have been trying to cancel my and my Partners membership (Family package), but we keep receiving system errors that make it impossible to complete the cancellation. We have been attempting to reach the WHOOP Support Team for two weeks, yet none of my tickets have received a response.
Additionally, both my partner and I continue to receive error messages when trying to create our accounts under the Family Package. Despite reporting this repeatedly over the past two weeks, there has been no action and no communication from Support. We literally have NOT BEEN able to use the WHOOP Device and App since we got the devices as the Accounts creation process continuously runs into errors!
Given that I am unable to cancel due to technical issues on WHOOP’s side and am not receiving any support, I am now considering filing a legal complaint, as I am effectively being kept in a contract I cannot exit because of your system errors.
I request an immediate resolution.
Hello,
I have been trying to cancel my and my Partners membership (Family package), but we keep receiving system errors that make it impossible to complete the cancellation. We have been attempting to reach the WHOOP Support Team for two weeks, yet none of my tickets have received a response.
Additionally, both my partner and I continue to receive error messages when trying to create our accounts under the Family Package. Despite reporting this repeatedly over the past two weeks, there has been no action and no communication from Support. We literally have NOT BEEN able to use the WHOOP Device and App since we got the devices as the Accounts creation process continuously runs into errors!
Given that I am unable to cancel due to technical issues on WHOOP’s side and am not receiving any support, I am now considering filing a legal complaint, as I am effectively being kept in a contract I cannot exit because of your system errors.
I request an immediate resolution.
I am once again reaching out because I am still unable to cancel my membership. Every attempt leads to system errors, making the cancellation process technically impossible. I have contacted WHOOP Support multiple times over the last two weeks, yet I have received no response to any of my tickets.
Furthermore, my partner and I are still unable to activate or use our devices under the Family Package due to ongoing account creation errors. These issues have been reported repeatedly, and despite this, there has been no feedback or resolution from your side. The devices have been unusable since delivery.
At this point, I am being charged for a service I cannot access and cannot cancel due to errors on your platform. If this situation persists, I will move forward with legal action, as I am effectively being prevented from terminating the contract.
Please address this as a priority and provide a solution without further delay.
Hi, I am reaching out yet again because the issues with my WHOOP account and membership remain unresolved. I have repeatedly tried to cancel my membership, but each attempt results in technical errors that prevent the cancellation from going through.
For the past two weeks, I have opened multiple support tickets, and I have not received a single reply.
In addition, both my partner and I are still unable to set up our accounts under the Family Plan due to recurring activation errors. Despite reporting this numerous times, we still have no response from your team. As a result, we have not been able to use the devices at all since receiving them.
I am currently being billed for a service that I cannot use and am unable to cancel due to system failures. If this continues, I am considering to pursue legal action, as these circumstances effectively trap me in a contract without a functioning product or a working cancellation option.
This needs urgent attention and a prompt resolution.
@WHOOP
We still cannot use our devices because account setup under the Family Plan fails with repeated errors. We’ve been contacting support for 2 weeks and haven’t received any reply.
On top of that, we’re unable to cancel the membership because the cancellation process also throws system errors → meaning we are being charged for a service we literally cannot use and cannot opt out of.
This needs urgent action. If the issue continues, we’ll escalate legally since we’re being stuck in a contract due to WHOOP’s own technical issues.
Weeks of Errors: Can’t Activate WHOOP, Can’t Cancel, No Support Response
WHOOP Account Setup Broken: Cancellation Blocked, Still No Help
Paying for WHOOP We Can’t Use: And No Way to Cancel
Stuck With WHOOP: Activation Fails & Cancellation Glitches
We still can’t access or activate our devices because the Family Plan setup keeps failing with recurring errors. We’ve been reaching out to support for over two weeks —> still no response at all.
On top of that, the system also blocks us from cancelling the membership, so we’re being billed for something we can’t even use and can’t opt out of due to technical failures.
This needs to be resolved immediately. If nothing changes, we’ll take further legal steps, as we’re effectively stuck in a contract caused by WHOOP’s own system issues.
@WHOOP
We still cannot use our devices because account setup under the Family Plan fails with repeated errors. We’ve been contacting support for 2 weeks and haven’t received any reply.
On top of that, we’re unable to cancel the membership because the cancellation process also throws system errors → meaning we are being charged for a service we literally cannot use and cannot opt out of.
This needs urgent action. If the issue continues, we’ll escalate legally since we’re being stuck in a contract due to WHOOP’s own technical issues.
Hi @Albbaaaaa,
Thank you for being a WHOOP member, and I’m sorry for the frustration this has caused. I can see that our Membership Services team replied to your email earlier today.
They’re the best team to help with any membership, billing, or family plan questions, so they’ll continue to work directly with you to get this resolved. We’re not able to provide direct support through the Community Page.
Thank you for your patience while they sort this out.