New Whoop/ Wrong email

Orders & Subscription
1

I purchased a new whoop. Did it outside the app.

I think I wrote my email incorrectly with this new purchase.

When I receive my whoop, can I pair this new device with my previous email account?

The whoop support team response was: "I appreciate you reaching out to us regarding this matter. I sincerely apologize for the inconvenience that this caused you. To proceed, We wanted to let you know that once an order has been placed, we are unable to change the email address. Orders are processed promptly to ensure timely delivery, so changing email address cannot be made after checkout.

If you received the order and need to make any changes, you are welcome to start a return and place a new order with the correct membership or item.

Thank you for reaching out to WHOOP Support. If you have any further questions, feel free to contact us!"

Shouldn’t I be able to just link the new device with my previous account? How can I do it?

2

Hi there! As long as your previous account is active, you should be good to pair the new WHOOP and have the membership load automatically. If the account is not already in an active state, please be sure to complete the reactivation process before pairing the new WHOOP!

3

I am writing to inform you that I have been charged for a membership despite having already cancelled my subscription.

Additionally, the payment has been taken from my account without authorization after my cancellation. I would also like to remind you that I have already returned the Whoop device.

Please review this issue as soon as possible and arrange for a full refund of the amount charged.

I look forward to your prompt response.

4

Hey there! Please reach out to support@whoop.com and they will be happy to assist you further with this.